Job Details

Embedded College Specialist - CAS - 182789
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Position Number: 5481474
Location: Cullowhee, NC
Position Type: Computer and Information Technology

Embedded College Specialist - CAS - 182789

Western Carolina University

Department: Academic Engagement & IT Governance

About WCU: Western Carolina University continues to rank high on Forbes Best Employers lists each year. Including: 2024 - Ranking in the top 8.5% on Forbes Americas Best Midsize Employers list, WCU was ranked 34 out of the top 400 employers across all industries. 2023 - Ranked in the top 20% on Forbes Americas Best Midsize Employers list, WCU was ranked 97 out of the top 500 employers across all industries. 2022 - Ranked 14th in the top 100 employers in North Carolina in Forbes Americas Best Employers by State list.Western Carolina University is the UNC systems westernmost campus and has been consistently ranked as one of the top 15 public regional institutions in the South.Employees of WCU are provided a comprehensive benefits package as well as other resources, policies and programs to ensure a happy and healthy work/life balance. Benefit eligible employees have access to dental, vision and health insurance plans - eligibility begins on the first of the month following date of hire. Retirement plan contributions begin on the eligibility date following election and include employer contributions for either a defined contribution or a defined benefit plan. Optional disability plans are also available.Eligible employees have access to tuition waivers for up to three courses per academic year; employee may enroll at any of the constituent UNC System campuses. Also offered are free group exercise classes multiple times per week, a discounted membership to the campus recreation center, free vaccine and booster shots offered on campus, pretax flexible spending accounts, 12 paid holidays and 24 hours of paid community service leave each year. Paid vacation and sick leave accrual begin after first month of employment. Paid parental leave after 12 months of continuous service.WCU offers an abundance of training and development programs, certifications, workshops and conferences - many of which are offered free of charge.

Position Summary: The primary location of this position is the Cullowhee, NC campus.

The Embedded College Specialist for the College of Arts & Sciences (CAS) serves as the primary administrator for the technical and operational deployment and administration of various systems related to the work of the CAS. This position serves as a technical lead for incidents, service requests, changes requests, and problems within CAS and collaborates with other Division of Information Technology (DoIT) staff to ensure seamless support for CAS faculty and staff. The position also provides primary consultation and business relationship management functions between the CAS, DoIT, and vendors.

The position works with a wide range of clientele within the CAS and partners with the CAS Dean to assess business objectives and help define users' needs. The position ensures technology is appropriately installed or configured and integrates with various technologies in classrooms and teaching labs to assist CAS with maintaining relevance and meeting accreditation needs related to technology and support standards. This position assists in communicating and translating DoIT security standards, DoIT policies, and best practices on behalf of the DoIT.

Additional responsibilities include working with other primary administrators on planning, implementation, and release roadmaps, exploring and planning future system uses, analysis of new features and rollouts, and general strategic planning in collaboration with the DoIT and the CAS. Position is regularly engaged in projects and professional development activities.

Knowledge, Skills, and Abilities Required for this position:

Minimum Qualifications: Must be eligible to work in the United States without the need for employment sponsorship. Bachelors degree and 1-2 years experience with the following: Administering and supporting Linux and Windows systems/environments. Working with networking principles. Demonstrated business relationship management skills. Demonstrated analytical skills in identifying and resolving technical problems and setting direction. Demonstrated excellence in oral, written, and interpersonal communications, including the ability to explain technical concepts to non-technical clients. Demonstrated excellence in customer service skills. Confidence in managing multiple simultaneous initiatives with minimal supervision and sound judgment. Ability to work effectively in a fast-paced, highly dynamic, team environment. Demonstrated intellectual curiosity in the application of technology in the areas of teaching and learning. Strong attention to detail.

Preferred Qualifications: Bachelors degree in an IT field. 3+ years of progressively responsible experience administering and supporting Linux and Windows systems/ environments. Experience with virtual server environments and software implementations. Experience with GitHub Classroom administration Experience with ESRI/Arc Administration. 1+ year high-level programming experience (Python, C#, JavaScript, etc.). 1+ year of experience supporting classroom technology and AV systems. 2+ years of experience supporting the latest Apple, Microsoft, Linux software applications and operating systems. Experience with project management principles and documentation. Experience working in a higher ed environment.

Position Type: Permanent Full-Time

Special Instructions to Applicants: Applicants must apply online in order to be considered. Hard copy materials will not be accepted. Review of applications will begin immediately and will continue until a candidate has been selected.Applicants must attach 1) a cover letter addressing qualifications as related to the job requirements, 2) a current resume, and 3) a list of three recent (within past five years) professional references (which include name, title, email, phone, and relationship) in order to complete the application.For questions or additional information, please contact Sara Smith (sdsmith@wcu.edu).

AA/EOE
Western Carolina University is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race; color; religion; sex; sexual orientation; gender identity or expression; national origin; age; disability; genetic information; political affiliation; National Guard or veteran status, consistent with applicable federal, state and local laws, regulations, and policies, and the policies of The University of North Carolina. Additionally, the University promotes the realization of equal employment opportunity for minorities, women, persons with disabilities, and veterans through its affirmative action program. Persons with disabilities requiring accommodations in the application and interview process please call (828) 227-7218 or email at jobs@email.wcu.edu.

University Safety
The Western Carolina University Annual Safety Report is available online at University Annual Safety Report or in hard-copy by request at the office of the Vice Chancellor for Student Affairs, 227 HFR Administration Building, Cullowhee, NC 28723 (828-227-7147) or the Office of University Police, 111 Camp Annex, Cullowhee, NC 28723 (828-227-7301). The report, required of all universities participating in Title IV student financial aid programs, discusses crime statistics, procedures for reporting suspicious or criminal activity, security, police authority, crime prevention strategies, university policies on substance abuse and sexual offenses, workplace violence and fire safety.

To apply, please visit: https://jobs.wcu.edu/postings/28398