Job Details

Coordinator - Parent & Family Programs
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Position Number: 5665445
Location: Orem, UT
Position Type: Student Affairs and Services

Coordinator - Parent & Family Programs

Salary: $43,888.00 - $50,296.00 Annually
Job Type: FT Exempt Salaried Staff
Job Number: FY2503414
Closing: 10/6/2024 11:59 PM Mountain
Location: 800 W University Parkway, Orem
Division: Student Exp & Enrollment Management

Position Announcement

Utah Valley University is seeking a dynamic Parent & Family Programs Coordinator to foster meaningful connections between the university and the families of its students. In this role, you will develop and manage family engagement programs that provide essential resources, guidance, and support to families of both incoming and current students. By facilitating communication and creating opportunities for parents and families to connect with the university, you will play a pivotal role in supporting student success. Working closely with the Associate Director of First-Year Experience & Family Programs, you will educate families on important issues and resources, ensuring they are informed partners in their students' academic journey. This position is ideal for individuals passionate about community building and student achievement.

Summary of Responsibilities

Responsible for day-to-day operations for Parent & Family Programs through administrative management and customer service support. Assists with communication and engagement with families through established communication channels. Manages the day-to-day communication with parents and families and serves as the first point of contact via phone and email.
Works directly with the Associate Director in the planning and execution of major new student and family events, including Orientation, Freshman Convocation, and other parent & family programs, events, and services. Supports ongoing design, facilitation, and assessment for annual Parent & Family Programs events.
Oversees and maintains the Wolverine Family Connection portal, a multi-department collaboration that provides a centralized portal and communication channel for UVU parents and families. Coordinates all components of the platform including content creation, data integration, publicity to campus partners, and maintaining the parent and family database. Curates content from departmental contacts and helps to develop additional content based on needs identified from communication with UVU parents and families.
Coordinates all marketing and communications for Parent & Family Programs, including website management, social media management, email campaigns, print materials, promotional items, and the Wolverine Family Connection portal and newsletter.
Develops initiatives to proactively engage with, inform, and support all families as they navigate the UVU experience. Identifies and creates touch points for parents and families to connect to UVU. Works with divisional and campus partners to evaluate current programs and provide recommendations for new programs and initiatives to serve UVU families.
Perform other job-related duties as assigned.

Qualifications / Licenses / Certifications

Bachelor's degree from an accredited institution is required, plus two years' experience related to the job description.
Experience with event management, programming, customer service, or some related experience.

Preferred Qualifications

Master's degree in a related field.
Experience working with parents and families in a higher education setting.
Experience with large-scale events and orientation programming.
Spanish and multi-lingual proficiency allows us to better serve UVU students and families.

Knowledge / Skills / Abilities

Knowledge

Knowledge of parent/family needs and trends in higher education.
Knowledge of student success strategies, specifically for first-time students and their parents and family members.
Knowledge of orientation program development and major campus program planning; working knowledge of other student services programs.
Knowledgeable and familiar with customer relationship management.
Knowledge of confidentiality requirements regarding FERPA regulations.
Knowledge of Banner student data management and best practices preferred.
Knowledge of UVU processes, resources, and values.

Skills

Strong verbal and written communication skills and the ability to effectively interact with a diverse population of parents, families, students, and campus partners.
Exceptional interpersonal skills and commitment to excellent customer service.
Large-scale event management and programming skills.
Strong administrative skills, including organization and attention to detail.
Skills in database management.
Skills in program assessment, problem-solving, and decision-making.

Abilities

Ability to design, implement, and evaluate programs, large-scale events, and services for diverse populations.
Ability to manage and coordinate multiple concurrent projects efficiently and effectively.
Ability and commitment to provide excellent customer service and a willingness to be a team player.
Ability to work collaboratively with students, staff, faculty, and administrators.
Ability to effectively communicate with diverse constituents in a professional and respectful manner, both orally and in writing.
Ability to learn new systems and become an expert while making recommendations to enhance efficiency.
Ability to follow directions and work with little to no supervision.
Ability to adapt and act quickly in an ever-changing environment.

EEO Statement:

UVU employment decisions are made on the basis of an applicant's qualifications and ability to perform the job without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age (40 and over), disability, veteran status, pregnancy, childbirth, or pregnancy-related conditions, genetic information, or other bases protected by applicable federal, state, or local law.

To apply, please visit https://www.schooljobs.com/careers/uvu/jobs/4668918/coordinator-parent-family-programs

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