Job Details

Enrollment Support Specialist
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Position Number: 5679616
Location: Fredericksburg, VA
Position Type: Admissions/Enrollment

Enrollment Support Specialist

Work Location: Spotsylvania - 177
Hiring Range: $ 39,420- 45,983 plus full state benefits
Full Time or Part Time: Full Time

Job Description:

Germanna Community College is a public, open access institution of higher education in the Virginia Community College System. The College is a dynamic learning organization that serves as a regional leader and preferred partner where quality learning experiences enable students to participate effectively in the social, economic and political, intellectual, and cultural life of their communities. Germanna Community College is centrally located in Fredericksburg, VA between Washington D.C. and Richmond and between the Blue Ridge mountains and the Chesapeake Bay. Full of history, the area offers a community rich with diversity, the arts, technology, vineyards, hiking, canoeing/kayaking, and many other activities.

Germanna Community College is seeking to hire two full-time Enrollment Support Specialist to work within the Enrollment Services department at the Barbara J Fried Center (BJFC) located in Stafford Center Street and Fredericksburg Area campus. These positions will play a pivotal role in ensuring a seamless and positive experience for current and prospective students throughout their educational journey at Germanna Community College.

As an Enrollment Support Specialist, you will work closely with students, aiding in system access, admissions, registration, visiting student inquiries, and financial aid. You will also make regular referrals to support services such as Counseling, Advising, Accessibility Resources, Military and Veterans Services, and Testing. These roles will be integral in guiding students from initial inquiry to successful enrollment, helping them navigate any challenges they may encounter along the way.

Major Duties and Responsibilities:

Provides students with assistance in system access, admissions onboarding, registration, and financial aid guidance.
Make referrals to Counseling, Advising, Accessibility Resources, Veteran's Affairs, Testing, and other support services.
Assist students with their schedules, conduct email, text, and phone outreach supporting their transition from prospect to applicant.
Support students both in-person and online, responding to email requests, and processing documentations for students.
Provide excellent customer service, timely follow-up, and ability to empathize with others in a high touch environment.
Troubleshoot any barriers the student may have in onboarding as well as outline the onboarding process for new students.
Assist students with the admissions process, including application submission, document processing, MiTek verification access, and technology troubleshooting.
Collaborate with other Enrollment Services staff and campus departments to support student success and enhance the overall student experience.

Diversity, equity, and inclusion are core values of Germanna Community College. We recognize our responsibility to create, maintain, and nurture an academic and social environment that respects the diversity of people and ideas. We are committed to being an inclusive community that respects all cultures, experiences, and abilities and that prepares individuals to thrive in a global society. An EEO/AA Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or on the basis of disability. Germanna is an Equal Opportunity Employer/Veterans/Disabled.

Germanna is a federal contractor requesting priority referrals of protected veterans for our job opportunities.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Catra Godwin by phone at 540-423-9056 or by email at cgodwin@germanna.edu

If you would like to see a copy of our Affirmative Action Plan please contact Barbara Hall by phone at 540-834-1067 or by email bhall@germanna.edu.

Special Assignments:
May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required Qualifications:

Previous experience in Enrollment Services, an Admissions Office, or as an Enrollment Support Specialist or in a related role.
Proficiency in Microsoft Office and data management.
Strong analytical skills with making informed decisions.
Detailed-oriented and capable of maintaining confidential information.
Excellent customer service skills with the ability to handle stressful situations
Experience using student information system (PeopleSoft, Banner, Navigate, etc.)
Experience with or willingness to learn AI tools

Preferred Qualifications:

Posting Number: CLS3330P
Job Close Date: 10/11/2024
Open Until Filled:

To apply, visit https://jobs.vccs.edu/postings/77847

The Virginia Community College System, an EEO employer, welcomes applications from people of all backgrounds and recognizes the benefits of a diverse workforce. Therefore, the VCCS is committed to providing a work environment free of discrimination and harassment. Employment decisions are based on business needs, job requirements and individual qualifications. We prohibit discrimination and harassment on the basis of race, color, religion, sex, national origin, age, sexual orientation, mental or physical disabilities, political affiliation, veteran status, gender identity, or other non-merit factors.

The VCCS is an EOE and Affirmative Action Employer. In compliance with the Americans with Disabilities Acts (ADA and ADAAA), VCCS will provide, if requested, reasonable accommodation to applicants in need of access to the application, interviewing and selection processes.