Job Details

Division and Testing Specialist
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Position Number: 5887028
Location: Cleveland, WI
Position Type: Liberal Arts - Human Development & Family Studies

Division and Testing Specialist

# of Weeks: 52
Hours per week: 40.00
Work Schedule Days: Monday, Tuesday, Wednesday, Thursday, Friday
Schedule: 7:00am-3:30pm, can be flexible, but minimum of 40 hours a week.
Reports To: Dean of Business, Education, and Culinary Arts
Recruitment Group: Full-Time Non-Exempt (Hourly)
Multiple Locations - See job description for more details: No
Closing Date:
Salary Expectation: $19.78 to $22.26 per hour (Note: The hourly rate will commensurate based on education and occupational experience).
LAKESHORE'S MISSION:
Transform individuals to strengthen our communities through innovative and accessible learning.

Full-time Benefits Include:
Competitive health, dental, vision insurance
Up to $3,000 in tuition reimbursement annually | Professional development and growth opportunities
6.9% Wisconsin Retirement System (WRS) savings - matched dollar for dollar | 403(b) and 457 retirement savings options
College paid life and disability insurance | Health and dependent care Flex Spending Accounts
Onsite fitness center and walking path | Up to 8 weeks paid New Child Leave
Onsite wellness screenings

Lakeshore also offers generous paid time off starting with 10 days of vacation, 9 days of sick time, 6 days of personal leave,
10 holidays, and a one-week winter break.

Additional Perks:
Local discounts on food, entertainment, and events | Discounts on cell phone plans and rental cars
Common Read events | Culinary experiences from onsite emerging chefs | Identity theft protection
"Dress for your day" | Employee recognition and appreciation events
Campus closed six Fridays during summer

Benefits begin the first of the month coinciding with or following hire.
For additional information on our vast array of benefits, read through our benefits guide.

SHIFT: Day/evening/weekend hours | Flexible based upon the needs of the College

LOCATION: Lakeshore College - Cleveland, Wisconsin

POSITION SUMMARY: Provide administrative support and customer service for the Business, Education, and Culinary Arts division and serve as Testing Center staff. Understand organizational core processes as they relate to department activities and college initiatives. Manage the scheduling process utilizing administrative system software within the institutional areas of responsibilities. Use college systems to obtain information for reports and in making decisions. Perform job responsibilities without direct supervision; maintain confidentiality and ability to work within a variety of situations and a diverse population. Provide outstanding customer service, high visibility and communications to all customers by promoting a positive image of the college internally and externally. Provide an exceptional customer service experience to both internal and external customers throughout every interaction.

REASONABLE ACCOMMODATIONS/ADA: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

ESSENTIAL JOB FUNCTIONS (Other duties may be assigned):

(30%) Instructional Division-Specific Duties (Duties will vary on priorities/requirements)

Support the development, organization, filing, and communication of articulation agreements with partnering universities/colleges.
Serve as a liaison between external accreditors and agencies.
Assist in onboarding new faculty and staff.
Train new division specialists.
Provide Grant Management Support for program related grants. Enter enrollments, attendance, and assist with grant reporting.

(30%) General Testing Services

Administer national, state, and local standardized external assessments, internal course-specific exams, GED/HSED exams, Credit for Prior Learning assessments, and other tests required for instruction, individuals, and employers.
Schedule and maintain appropriate records of student assessments.
Maintain a high level of knowledge and understanding of testing software, policies, and procedures. Adhere to regulations and rules set by testing publishers and external agencies, such as the Department of Instruction and the Department of Education.
Collaborate with Accommodation Services to provide approved test accommodations.
Maintain test integrity using camera surveillance, active proctoring, and train staff to identify violators. Interface with faculty, deans, and college leadership when test security is breached.
Work within confidential environment in regard to exam results and student completion.
Explain test-taking procedures and protocols to testers.

(20%) Administration Office Operations

Serve as professional line of communication between students, faculty, and instructional leaders.
Issue direct divisional leadership support.
Maintain functional knowledge of required student information system and other college platforms.
Serve as division liaison to support college initiatives, such as Credit for Prior Learning, Dual Credit, high school relations, and divisional tours.
Work with faculty and division leaders to determine course planning.
Support basic budgeting and spending needs, such as expense tracking, budget monitoring, purchasing, and inventory monitoring.

(15%) Program Support

Support faculty, deans, and associate deans in annual program planning and assessment processes.
Develop, input, and manage division master course scheduling and resolve applicable schedule conflicts. Support dean/associate dean to develop and maintain faculty schedule and associated payment.
Coordinate enrollment activity, including grade and attendance entry, as needed, grant enrollment, and manage course wait lists.
Collaborate with other areas of the college to support students and the division. Represent division on cross-functional campus-wide committees and activities.
Coordinate and support program advisory committee meetings.
Coordinate, working directly with faculty and division leadership, program orientations, student internships, and off-site agreements.
Assist in the development and maintenance of scheduling matrices and course scheduling for Adult Education/ELL courses and college programs.
Prepare, send, track, and bill HSED High School contracts.

(5%) External Partner Collaboration and Communication

Provide excellent customer service to external customers and stakeholders, including enrolled and inquiring students.
Communicate learning opportunities to external partners, including employers, potential students, and other inquiries.
Coordinate division participation with tours, college events, and college public relations activities.

EDUCATION AND EXPERIENCE

Related associate degree from a regionally accredited college or university in a related discipline required. Alternative combination of education and experience may be considered.
Two years of relevant occupational experience required.

CERTIFICATIONS, LICENSURE, REGISTRATION:

None

KNOWLEDGE, SKILLS, AND ABILITIES:

KNOWLEDGE

Knowledge of Lakeshore's mission, vision and strategic direction.
Knowledge of planning, organizational, prioritization, and multi-tasking strategies.
Understanding of how to maintain effective working relationships with students, staff and the public.

SKILLS

Proficient in Microsoft Office suite (Word, Excel, PowerPoint, Outlook, etc.).
Excellent written and verbal communication skills.
Strong organizational and time management skills.
Effective interpersonal skills and customer service skills.
Strong critical thinking and problem-solving skills.

ABILITIES:

Adapt quickly to new and changing technology.
Perform work accurately and thoroughly, with a high level of accountability and attention to detail.
Work independently, as part of a team and/or with minimal supervision.
Present self in a professional, ethical, and respectful manner at all times.
Use discretion and maintain a high level of confidentiality.
Prioritize and manage multiple projects or tasks, maintaining deadlines.
Establish and maintain effective working relationships and relate successfully with staff, students and people of diverse cultural, social, or educational backgrounds.

PHYSICAL DEMANDS/WORK ENVIRONMENT:

While performing the duties of this job, the employee is regularly required to sit and talk or hear.
The employee frequently is required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms.
The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.
The employee must occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work environment may require multi-tasking.
The noise level in the work environment is usually moderate.

This job description is designed to cover the basic functions of the job and is not considered a detailed description of every job duty that is required, other duties may be assigned as needed. Duties, responsibilities, and activities may change at any time with or without notice to ensure the successful delivery of organizational objectives.

CONDITION(S) OF EMPLOYMENT:

Employment conditional on completion of a Background Information Disclosure (BID) with the results acceptable to the College.

#LakeshoreProud

Lakeshore Technical College does not discriminate on the basis of race, creed, color, national origin, ancestry, religion, sex, disability, age, sexual orientation, genetic testing, lack of English skills, arrest or conviction record, political affiliation, veteran status, parental status, marital status, pregnancy or other protected categories, in its services, employment, programs, and/or educational programs and activities, including but not limited to admissions, access and participation. The college attempts to be in compliance with all federal laws including but not limited to Title IX & section 504. Inquiries regarding nondiscrimination policies are handled by the executive director of human resources/affirmative action officer, 1290 North Avenue, Cleveland WI 53015, phone 920.693.1139 or 888.468.6582, ext. 1139.

Lakeshore Technical College provides reasonable accommodations to assist persons with disabilities to access or participate in its programs or activities. Persons requiring accommodation to access the college's programs, services, and/or employment should call LTC at 920.693.1000 or 888. Go To LTC (888.468.6582), or TTY 711.

Website: WWW.GOTOLTC.EDU | Telephone: 1-888-GOTOLTC

To apply, visit https://phe.tbe.taleo.net/phe01/ats/careers/v2/viewRequisition?org=N2FGE8&cws=37&rid=993