Job Details

Manager - Athletics Ticketing
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Position Number: 5903165
Location: Cheney, WA
Position Type: Athletics/Coaching

Manager - Athletics Ticketing

About Eastern Washington University:

Eastern Washington University, a regional, comprehensive public university with an enrollment of over 10,000 students, is one of six state-funded four-year institutions of higher education in Washington, each governed by its own board of trustees. As the regions polytechnic, we are recognized for our distinctive approach to hands-on learning that leads to in -demand careers. EWUs 300-acre main campus is located in Cheney, a community of 12,000 residents 16 miles southwest of Washingtons second largest city, Spokane. Eastern also offers programs in downtown Spokane at the innovative, energy-efficient Catalyst building, the SIERR building which is a hub for research, development and advancement of health sciences, and at Riverpoint, a campus shared with Washington State University. In addition, EWU programs can be found at select locations throughout the state, aligned with the needs of the community. Eastern contributes to the vitality of the region and the state through its wide array of bachelors and masters degrees in over 100 fields of study, as well as applied doctorates in physical therapy and educational leadership, offering accessible pathways to career success and personal development to students of all socioeconomic and cultural backgrounds.

Eastern Washington University has been recognized for its commitment to helping undergraduate students learn, grow and succeed by Colleges of Distinction, a nationally trusted resource guide for college-bound students. The honor recognizes Eastern as a 24-25 College of Distinction (CoD).

Money magazine recently named EWU as one of its Best Colleges in America 2024.

Tribal Land Acknowledgement
Eastern Washington University resides within the traditional homelands of the Spokane People and other tribes who are connected through their shared history of this region. This land holds their cultural DNA and it is their Ancestors who are here and bring forth the knowledge of this place-the knowledge that comes from the land.

Job Summary:

We are currently seeking skilled and team-oriented applicants for the following position: Ticket Manager (Program Support Supervisor 1) for Athletics.

The primary function of this position is to coordinate all ticket operations for EWUs athletic programs which ticket for events. Specific duties will include updating season ticket sales brochures; updating website; processing telephone, mail, walk-up, and online ticket orders; printing tickets; handling daily deposits; creating daily cash reports; overseeing game day ticket operations; overseeing and documenting complimentary admissions; supervise game day ticket personnel; processing post-event ticket reconciliation and reporting; and other duties as assigned.

EWU is committed to supporting and promoting a diverse workforce and encourages applicants from diverse backgrounds to apply for this position.

The salary for this position is $43,560 (minimum) up to $58,044. Where the hired candidate will begin within this range is dependent on education, experience, and skills. In addition to salary, the university offers a comprehensive benefits package including health insurance, life and disability insurance and retirement. In addition, EWU offers generous vacation and sick leave accruals, 12 paid holidays per year and fringe benefits, such as tuition waiver for employees and eligible family members, discounted EWU sports tickets, full access to our campus workout facilities at a minimum fee and free transportation through STA buses. For additional information regarding insurance benefits please see our Benefits page: https://inside.ewu.edu/hr/benefits/insurance/ .

EWU expands opportunities for personal transformation through excellence in learning.

Required Qualifications:

High School Diploma or GED
Three (3) years experience working in a ticketing position or related area that required successful customer service, leadership and strong communication skills, OR Bachelors Degree and one (1) year of experience working in a ticketing position or related area that required successful customer service, leadership and strong communication skills.
Proficient computer background with working knowledge of ticket computer systems.
Successful work experience that requires strong management, fiscal accountability and organizational skills.
Candidate must demonstrate interest, ability and/or experience promoting cultural competency, universal accessibility and/or diversity.

Preferred Qualifications:

Masters Degree
One (1) year of experience in a ticket operations position at the NCAA Division I collegiate or commensurate experience.
One (1) year experience working with Paciolan ticketing software.
One (1) year experience with annual fund operations.

Other Skills and Abilities:

Job Duties:
COORDINATE ATHLETIC TICKET SALES CAMPAIGN FOR ALL RELEVANT SPORTS.

Operate TicketsWest/Paciolan ticketing system to execute all ticket sales, process orders and maintain customer database while maintaining excellent relationship with the vendor.
Determine goals and objectives to most effectively maximize revenue for all EWU athletic season, group and single ticket sales.
Assist with pricing structure as well as development of sales brochures, other materials and ticket policies.
Provide excellent customer service to include addressing ticket concerns and investigating ticket problems/complaints.
Complete event reconciliation and make deposits in compliance with all EWU cash-handling policies and procedures.
Develop and deliver fiscal reports as determined and requested by Deputy AD for External Operations and/or Assistant AD for Business Operations.
Supervise, hire and assign work to student work force in support of ticket sales and game-day operations.
Responsible for updating, collecting, and presenting all attendance figures for all ticketed athletic events.

Percent of Time: 75

ASSIST IN THE COORDINATION OF ATHLETIC DEPARTMENT EVENTS AND ACTIVITIES.

Assist in the renewal of annual fund donations.
Execute priority assignment with Deputy AD for External Operations for annual fund donors for all athletic ticketed events.
Assist in planning and administration of selected special events sponsored by athletic department and other departmental activities as assigned by supervisor.
Assist in management for all athletic ticketed and fundraising events.

Percent of Time: 20

OTHER DUTIES AS ASSIGNED BY SUPERVISOR

Supervisor of temporary employees.
Other duties as assigned by Director of Athletics or designee.

Percent of Time: 5
Conditions of Employment:

Successful candidates must be able to work evenings/weekends on days of sporting events and other athletic special occasions. Attendance at all ticketed athletic events. Travel with team(s) on occasion. Light lifting and physical labor required when assisting with game management operations.
Rules compliance is an important responsibility of this position. Employee shall support and comply with all applicable rules and regulations of the NCAA, the Big Sky Conference, and other established bodies that govern intercollegiate athletics and the University.
This position, during the course of university employment will be involved in the receipt of, or accountability for, university funds or other items of value, as well as the unsupervised access with the developmentally disabled, vulnerable adults or children under the age of 16. The offer of employment is contingent upon successful completion and passing of a background check prior to beginning employment.

All new employees must comply with EWU Immunization Policy 602-02 and provide proof of immunity or vaccination to MMR before beginning work at EWU. Waivers for the immunization requirements are available for medical or sincerely held religious beliefs.

This position is covered by the Washington Federation of State Employees Collective Bargaining Agreement:
https://in.ewu.edu/hr/wp-content/uploads/sites/40/2021/07/WFSE-EWU-CBA-Barg.-Units-1-and-2-2021-2023-FINAL.pdf

All new faculty and staff are required to complete DEI/Title IX/Hazing Training for employees. This should be completed as soon as possible, but no later than the first few weeks of your hire. You can access the online training here or complete the training in person or via Zoom. In person and Zoom training opportunities will be posted on InsideEWU and are listed on Human Resources site https://inside.ewu.edu/hr/training-resources/.

Salary Information:

The salary for this position is $43,560 (minimum) up to $58,044. Where the hired candidate will begin within this range is dependent on education, experience, and skills.

Posting Date: 12/30/2024
Open Until Further Notice: No
Closing Date:
Screening to Begin: Immediately

Special Instructions to Applicants:
Submit your application materials through our online applications portal provided below. If you are unable to submit through the applicant portal, please contact Human Resources Services at (509) 359-2381.

To apply, visit https://jobs.hr.ewu.edu/postings/13209

EWU does not discriminate in its programs and activities on the basis of race, color, creed, religion, national origin, citizenship or immigration status, sex, pregnancy, sexual orientation, gender identity/expression, genetic information, age, marital status, families with children, protected veteran or military status, HIV or hepatitis C, status as a mother breastfeeding her child, or the presence of any sensory, mental, or physical disability or the use of a trained guide dog or service animal by a person with a disability, as provided for and to the extent required by state and federal laws.