Job Details

Administrative Coordinator- Human Protective Services
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Position Number: 5982281
Location: Madison, WI
Position Type: Other Administrative Positions

Administrative Coordinator- Human Protective Services

Current Madison College employees must apply to the internal career site by logging into Workday

Job Posting Date:
February 4, 2025

Application Deadline:

Salary Information:
$22.15-$27.13

Department:
School of HPS_Office Staff

Job Description:

Madison College is hiring a full-time Administrative Coordinator. This position supports the efficient operation of the School of Human & Protective Services by handling a variety of administrative tasks, fostering an inclusive and collaborative environment for faculty, staff, and students, and contributing to a positive campus culture. Key responsibilities include coordinating course schedules, supporting office operations and assisting students and community members. Additionally, this role involves working closely with community stakeholders such as police and fire departments, emergency medical services (EMS), the Department of Transportation (DOT), Department of Justice (DOJ), and other community agencies for program coordination.

Madison College believes every team member brings unique perspectives and experiences that enhance our ability to understand and engage with the world, tackle challenges, and develop innovative solutions. The ideal candidate for this position is detail-oriented, collaborative, and committed to excellence in a dynamic academic setting.Come be part of our great team!

Position Details: This is a full-time, hourly position with excellent benefits including health/vision/dental/life insurance options and participation in the Wisconsin Retirement System (WRS).

General working hours are 8:00-4:30, M-F with some flexibility. While preference is for onsite work, some remote work could be considered.

Deadline: This position will be opened until filled, with a first review date of February 19, 2025, at 11:59pm. After this date, the recruitment may close without further notice.

Required Documents (3): Failure to include these documents by the first consideration date may result in the disqualification of your application.

Resume
Cover Letter
Response to Supplemental Question- As a requirement of this application, please submit a Microsoft Word or PDF document answering the following question below.

In this role, you will interact with a diverse population of adult students who come to us with varying needs and emotions. Some students may be eager and anxious to secure a seat in high-demand classes, while others may feel reluctant about enrolling in courses they are required to take. Additionally, students may face various barriers and show up with a range of emotions, such as excitement, frustration, or anxiety.

In 500 words or less, please describe how you would approach supporting students in these situations while demonstrating clear communication, empathy, and problem-solving. Include examples from your prior experiences where you successfully navigated similar situations, ensuring positive outcomes.

Responsibilities:

Course Coordination: Organize course schedules, room assignments, and class information in the student system, ensuring accuracy and alignment with program requirements. Manage faculty assignments, workload calculations, student enrollment trends, and program revisions. Address class cancellations or modifications as needed.
Faculty & Student Support: Provide comprehensive administrative support to HPS faculty, staff, and students. Guide students through the enrollment process and troubleshoot enrollment and program-related issues, assist students in navigating academic systems, and resolve concerns effectively.
Office Operations: Handle general administrative tasks such as managing mail, answering phones, addressing inquiries, and providing office coverage. Offer exceptional support to students and community members, directing them to appropriate resources and escalating issues when necessary.
Collaboration & Communication: Build positive relationships with internal and external stakeholders to support the School's mission. Communicate with external organizations such as fire departments, EMS agencies, and government bodies to support program success and compliance.
Administrative Functions: Perform data entry, generate reports, contribute to interdepartmental projects, maintain records and may support purchasing, onboarding new employees, and/or updating web content. Ensure tasks align with organizational goals and policies

Knowledge, Skills & Abilities:

Communication & Technology Skills:

Effective and professional communication skills.
Demonstrated ability to interact effectively with individuals from diverse socioeconomic and cultural backgrounds, including persons with disabilities.
Excellent customer service skills for addressing concerns and questions.
Proficient in Microsoft Office Suite and quick to learn new technologies.

Interpersonal & Relationship-Building Skills:

Ability to build positive, inclusive relationships with diverse stakeholders.
Skilled in managing difficult situations with tact and sensitivity.

Teamwork & Independent Judgment:

Ability to work both collaboratively and independently, making sound decisions.

Adaptability & Initiative:

Skilled at managing changing priorities and unexpected challenges in a fast-paced environment.
Proactive in taking initiative, prioritizing tasks, and balancing responsibilities.

Problem-Solving & Collaboration:

Ability to troubleshoot complex issues and develop effective solutions through collaboration.

Commitment to Student & Community Support:

Strong commitment to helping students and community members navigate systems, connect to resources, and resolve concerns empathetically.

Minimum Requirements:

Associate degree or equivalent working experience. *Experience used as an equivalent of an educational requirement is in addition to any experience required by the position.
Two (2) years work experience directly related to the skills required for successfully performing the duties of this position.
While not a requirement, bilingual in English and Spanish is a plus.

Madison College does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term.

If you are experiencing application issues, please contact us at the Talent Acquisition email Talent@madisoncollege.edu or HR hotline (608) 246-6900.

To ensure that emails from us regarding your application do not go to your spam folder, please add the @madisoncollege.edu domain as a safe sender in your email.

Madison Area Technical College does not discriminate on the basis of race, color, national origin, sex, disability or age in employment, admissions or its programs or activities. Madison College offers degrees, diplomas, apprenticeships and certificates in Architecture & Engineering; Arts, Design & Humanities; Business; Construction, Manufacturing & Maintenance; Culinary, Hospitality & Fitness; Education & Social Services; Health Sciences; Information Technology; Law, Protective & Human Services; Science, Math & Natural Resources; and Transportation. Admissions criteria vary by program and are available by calling our Enrollment Office at (608) 246-6210 or (800) 322-6282 Ext. 6210. The following person has been designated to coordinate Title IX of the Education Amendments of 1972 and Section 504 of the Rehabilitation Act of 1973 and to handle inquiries regarding the college's nondiscrimination policies: Lisa Muchka, Compliance Coordinator, 1701 Wright Street, Madison, WI 53704 (608) 246.5221

To apply, visit https://madisoncollege.wd5.myworkdayjobs.com/en-US/jobsatMadisonCollege/job/Truax-Campus-Madison/Administrative-Coordinator--Human-Protective-Services_R0005317

About Us
Welcome! Thank you for visiting our career site, where Madison College is committed to matching talent to opportunity. We are known for our real-world, smart approach to learning - offering students innovative, high-tech career pathways and college transfer opportunities with more than 150 programs to choose from. Madison College is a great place to work and has been for over 100 years, serving more than 33,000 students in 12 south-central Wisconsin counties. The College offers generous salaries, benefits, and an inspiring work environment. Employees enjoy a culture dedicated to lifelong learning, wellness and inclusiveness.

Take some time and look around - once you've have a chance to explore our current opportunities, apply to the ones you feel best suit your interests, background and experiences. Thereafter, you can keep track of your application status and watch for new opportunities that might be of interest to you.

Along with our competitive wages, check out the benefits that we offer: https://madisoncollege.edu/careers
Learn More about Madison College: https://madisoncollege.edu/about

As part of the application process, finalists will undergo a background check including criminal history, educational verification, and references. Criminal history will not automatically disqualify you from employment. All cases are considered on an individual basis, and the offense will be compared to the position for which you are applying.