Job Details

Registration Representative
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Position Number: 5681737
Location: Seattle, WA
Position Type: Registrars

Registration Representative

Seattle University

Registration Representative

FLSA Status: Nonexempt

Months Per Year: 12

Employment Status: Full-Time

Work Model: On-site

Seattle University will be one of the most innovative and progressive Jesuit and Catholic universities in the world, educating with excellence at the undergraduate, graduate, and professional levels. We embrace an intersectional framework for defining diversity in its broadest sense, including differences in gender, gender identity, race, ethnicity, generational history, culture, socioeconomic class, religion, sexual orientation, national origin, citizenship status, political perspectives, geographic origin and physical ability. Seattle University strives to be a welcome, open and safe campus climate for all who learn, live and work at Seattle University.

Seattle University's Core Competencies

Effective Team Collaboration: Works harmoniously with others towards a common goal, leveraging individual strengths to achieve shared objectives.

Emotionally Intelligent Communication: Engages in a skillful exchange of information, thoughts, and feelings, verbally and non-verbally.

Ethics and Integrity: Demonstrates an unwavering commitment to honesty, professionalism, and alignment with our Jesuit mission in all actions and decisions.

Flexibility and Innovation: Embraces change, approaching problems with curiosity adaptability, and is committed to making positive impact.

Mindful Inclusion: Fosters mindful inclusion by consciously creating a workplace that celebrates differences, embraces cultural humility, and empowers uniqueness.

Outcomes-Driven Orientation: Sets clear objectives, purses excellence, and delivers measurable outcomes while upholding Jesuit Catholic values.

Position Description

The Registration Representative engages in two primary functions, managing registration-related document processing and, as a part of a small team, providing front line Office of the Registrar support via face to face, email, and phone support to the Seattle University community including
potential students and their families, current students, alumni, SU faculty, staff, administration and community members. The position reportsto the Assistant Registrar and is a member of the three person Redhawk Service Center team of full-time staff along with two student workers.

Registration Support (60%)

Process registration related requests: Using appropriate judgment, review and process student registration related petitions and forms. This work includes enrolling students into independent study courses and internships, manually processing post-deadline registration adjustments, processing various withdrawal types and processing faculty course roster check registration changes.
Communicate with students, faculty, and staff to explain and execute university registration policies and procedures.
Process non-traditional registrations: alumni audits, elder audits, continuing education courses through the College of Education and prepares deposits for the Controller's Office.
Process re-admittance applications for students who stopped out and are ready to return and complete their degree
Back-up support to team members.

Service Desk Support (30%)

Explain and clarify processes, policies and procedures: assist customers in person at our Redhawk Service Center front desk, over the phone, via email in all registrar-related services related to registration, grading, academic record access and requests. Activities involve directing students to appropriate forms and providing guidance on how to complete them.
Advise students how to use the online registration system to manage academic records regarding registration related activities.
Daily shifts on the Redhawk Service Desk.

Other Duties (10%)

Special projects.
Other duties as assigned.

Work structure:

Full time (37.5 hours/week)
Duties will typically be performed during university business hours, Monday through Friday 8:00 am- 4:30pm. Occasional departures from this schedule are typically limited to the first 2 days of each academic term, commencement, and periodic events requiring staffing.

In-person office in a cubicle environment with majority screen-time work.
This position supports the student/faculty-facing service desk requiring face-to-face, phone, and email interactions.

Qualifications

High school diploma plus two or more years of progressively responsible administrative office support experience in higher education and experience working with a variety of people OR an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.
Ability to exercise professional judgment, to make informed and reasonable decisions based on experience, reason and policy, while considering issues of equity, fairness and historical precedent.
Success working both independently and collaboratively in a fast-paced team environment.
Familiarity with the academic, social and/or public sector, and a passion for equity & justice.
A demonstrated ability to learn new software platforms.
Demonstrated data entry and analytical skills.
Proactive and results-oriented.
Organized and detail-oriented..
Solid research and problem-solving skills.
Excellent customer service attitude and customer focus.
Strong professional communication skills, both written and verbal with diverse populations.

Application Instructions

Please attach a cover letter with your resume when applying. Job postings are open until filled, unless otherwise specified.

Compensation at a Glance

Salary Range: $42,900 - $43,925

Seattle University has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, and not based on a candidate's gender or any other protected status.

Your total compensation goes beyond the number on your paycheck. Seattle University provides generous leave, health plans, and retirement contributions that add to your total compensation package.

Benefits at a Glance

Consistent with its fundamental Jesuit values, Seattle University offers a wide range of benefits designed to care for the whole person. Choose from three different medical plans, a dental, and vision insurance programs. Protect your income with life, short & long-term disability coverage. Plan for your future with up to a 10% employer contribution for retirement benefits, comprised of a 5% nonelective employer contribution and an additional dollar-for-dollar match of your voluntary contributions up to a maximum of 5%. You may also take advantage of 100% paid tuition benefits for the employee and dependents, a subsidized transportation benefit, a wellness program with free access to an onsite fitness facility, and a wide variety of campus events. Enjoy a generous holiday schedule, including a paid Holiday break closure in December, vacation and paid sick leave, and paid community service leave. For more information explore the Benefits website at: https://www.seattleu.edu/hr/benefits/

To apply, please visit: https://seattleu.csod.com/ats/careersite/JobDetails.aspx?id=2617&site=2