Job Details

Cloud Support Specialist
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Position Number: 5987334
Location: Madison, WI
Position Type: Computing - Support and Training

Cloud Support Specialist

Current Madison College employees must apply to the internal career site by logging into Workday

Job Posting Date:
February 10, 2025

Application Deadline:

Salary Information:
$24.21-$32.42 (commensurate with experience)

Department:
Information Security

Job Description:

Madison College is hiring a Cloud Support Specialist for the Technology Services Department. This role primarily focuses on the administration, maintenance, and monitoring of Madison College's cloud application and computing platforms, with an emphasis on Exchange Online and Microsoft 365. Key responsibilities include managing user accounts, mailboxes, distribution groups, and email policies, as well as monitoring and troubleshooting email flow and performance. The role also involves troubleshooting user provisioning, license management, and service configurations to ensure smooth integration and synchronization with other cloud services.

Typical duties include working within the ITSM ticketing system to resolve incidents and service requests related to cloud services, documenting knowledgebase articles on collaboration and directory services processes, and providing support for faculty, staff, students, alumni, vendors, and College technology partners.

While the core duties revolve around the tasks outlined above, candidates with more experience or those who exceed the minimum qualifications may be assigned additional responsibilities, including maintaining and supporting single sign-on configurations and domain services, issuing and renewing digital certificates for secure communications, and managing synchronization engines with cloud vendors to ensure data consistency.

Madison College believes every team member brings unique perspectives and experiences that enhance our ability to understand and engage with the world, tackle challenges, and develop innovative solutions. Come be part of our great team!

Position Details: This is a full-time hourly position. IT support hours are Monday -Friday 7:30am-5:00 pm CST. Flexible schedule within those times. This position has an option for 100% remote work (remote equipment package will be provided). While preference will be given to those candidates residing in the state of Wisconsin, we will consider applicants from the following states: Arkansas, Illinois, Iowa, Kansas, Kentucky, Michigan, Minnesota, New Jersey, New York, Oklahoma, Oregon and Texas.

Benefits: Madison College offers an excellent benefits package including vacation, holidays, health/vision/dental/life insurance options and participation in the Wisconsin Retirement System (WRS). We also offer tuition reimbursement and professional development funds to support your growth.

Posting Details: This position will be open until filled, with a first consideration date of February 25, 2025, at 11:59 pm. After this date, the recruitment may close without further notice. Interested applicants are encouraged to apply as soon as possible.

Required documents (2): Incomplete applications will not be considered.

Resume
Cover Letter

Essential Responsibilities:

Supports, monitors, document, maintains, and troubleshoot enterprise applications including Microsoft Exchange Online, Microsoft Exchange Server, Active Directory, Azure Active Directory, Azure Federated Services, Office 365 applications, Microsoft Teams, domain services, IAM services, and certificate services.
Triage incidents in our IT Service Management (ITSM) tool.
Document processes and procedures for use by immediate team members, other Technology Services teams and end-users.
Collaborate with other Technology Services teams to troubleshoot and develop correction action plans for technology incidents

Knowledge, Skills & Abilities:

Experience using and supporting Microsoft 365 applications.
Experience supporting technology and end-users in an enterprise environment.
Effective communication skills with ability to convey information clearly to diverse audiences and to explain technical concepts to non-technical individuals.
Strong interpersonal skills, capable of engaging professionally and collaborating effectively with all members of the college community.
Ability to use critical thinking skills to define a problem, analyze that problem using evidence and suggest corrective actions.
Ability to work independently to research and recommend enterprise systems and future technologies.

Minimum Requirements:

Associate Degree or equivalent working experience. *Experience used as an equivalent of an educational requirement is in addition to any experience required by the position.
Two (2) years of work experience which could include internships.

Madison College does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term.

If you are experiencing application issues, please contact us at the Talent Acquisition email Talent@madisoncollege.edu or HR hotline (608) 246-6900.

To ensure that emails from us regarding your application do not go to your spam folder, please add the @madisoncollege.edu domain as a safe sender in your email.

Madison Area Technical College does not discriminate on the basis of race, color, national origin, sex, disability or age in employment, admissions or its programs or activities. Madison College offers degrees, diplomas, apprenticeships and certificates in Architecture & Engineering; Arts, Design & Humanities; Business; Construction, Manufacturing & Maintenance; Culinary, Hospitality & Fitness; Education & Social Services; Health Sciences; Information Technology; Law, Protective & Human Services; Science, Math & Natural Resources; and Transportation. Admissions criteria vary by program and are available by calling our Enrollment Office at (608) 246-6210 or (800) 322-6282 Ext. 6210. The following person has been designated to coordinate Title IX of the Education Amendments of 1972 and Section 504 of the Rehabilitation Act of 1973 and to handle inquiries regarding the college's nondiscrimination policies: Lisa Muchka, Compliance Coordinator, 1701 Wright Street, Madison, WI 53704 (608) 246.5221

To apply, visit https://madisoncollege.wd5.myworkdayjobs.com/en-US/jobsatMadisonCollege/job/Truax-Campus-Madison/Cloud-Systems-Engineer_R0005216-1

About Us
Welcome! Thank you for visiting our career site, where Madison College is committed to matching talent to opportunity. We are known for our real-world, smart approach to learning - offering students innovative, high-tech career pathways and college transfer opportunities with more than 150 programs to choose from. Madison College is a great place to work and has been for over 100 years, serving more than 33,000 students in 12 south-central Wisconsin counties. The College offers generous salaries, benefits, and an inspiring work environment. Employees enjoy a culture dedicated to lifelong learning, wellness and inclusiveness.

Take some time and look around - once you've have a chance to explore our current opportunities, apply to the ones you feel best suit your interests, background and experiences. Thereafter, you can keep track of your application status and watch for new opportunities that might be of interest to you.

Along with our competitive wages, check out the benefits that we offer: https://madisoncollege.edu/careers
Learn More about Madison College: https://madisoncollege.edu/about

As part of the application process, finalists will undergo a background check including criminal history, educational verification, and references. Criminal history will not automatically disqualify you from employment. All cases are considered on an individual basis, and the offense will be compared to the position for which you are applying.