Job Details

Enrollment Center Coordinator
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Position Number: 5990859
Location: Madison, WI
Position Type: Admissions/Enrollment

Enrollment Center Coordinator

Current Madison College employees must apply to the internal career site by logging into Workday

Job Posting Date:
February 18, 2025

Application Deadline:

Salary Information:
$22.15 - $27.13

Department:
Student Services

Job Description:

Student Services at Madison College is seeking an Enrollment Services Coordinator. This position assess student needs and provides comprehensive guidance to prospective, admitted, and current students regarding Admissions, Enrollment, Credit for Prior Learning, Records, and other relevant areas to prospective, new and current students.

The Enrollment Services Coordinator is a high impact, front line position influencing students with their decisions regarding enrollment, financial aid, and admissions which greatly impact their Madison College experience. Due to the in-depth involvement throughout the entire student life cycle, this is a leading and indispensable role in regard to our college's student retention and success efforts. This position also supports district-wide enrollment management efforts by focusing on both new and continuing students.

This position reports to the Associate Manager, Student Services.

This is a Full-Time, non-exempt, 40 hours per week, position. Work hours are Monday & Tuesday 9:30am - 6:00pm, Wednesday through Friday, 8:00am - 4:30pm. This role offers the flexibility to perform some work remotely after 12 months of employment, subject to change according to Madison College policy.

Madison College believes every team member brings unique perspectives and experiences that enhance our ability to understand and engage with the world, tackle challenges, and develop innovative solutions. Come be part of our great team!

Madison College offers an excellent benefits package including vacation, holidays, health/vision/dental/life insurance options and participation in the Wisconsin Retirement System (WRS).

This position will be opened until filled, with a first review date of February 23, 2025, at 11:59pm. After this date, the recruitment may close without further notice.

Required documents (3)

Resume

Cover Letter

Response to supplemental questions: (Each answer should be page or less).

Describe your experience engaging with a diverse student body and/or workforce.
How do you see this position impacting students and employees with varying beliefs, identities, and backgrounds?

Failure to include these documents by the first consideration date will RESULT IN THE DISQUALIFICATION OF YOUR APPLICATION.

Essential Responsibilities:

Assess students' needs and advises currently enrolled, new, and potential students concerning an integrated enrollment process using knowledge of assessment, admissions, orientation, student account services, registration and records. Summarizes and communicates Enrollment Services and college-wide policies and procedures.
Proactively engages admitted students using multiple communication channels (phone, text, CRM, email, video, chat) and monitors student progress to ensure student success. Continuously tracks and records outreach efforts for data purposes.
Provides support to assist students in assessing barriers to complete educational goals and provides assistance in overcoming or minimizing barriers, when possible, by connecting students to various community and college resources.
Manages and responds to incoming Customer Relationship Management (CRM) contacts from current and prospective students, community members, and Madison College faculty and staff. Responds to questions and requests from other units; determines referral points of service within Student Services, across the college and to external agencies.
Intakes documents for admissions, records, credit for prior learning and enrollment while ensuring accuracy and completeness as well as processing records, registration and account creation documents. Receives and releases confidential and sensitive records in compliance with regulatory standards.
Handles high volumes of phone calls and in person interactions during peak times.
Performs routine to complex clerical tasks.

Knowledge, Skills & Abilities:

Skill in communicating effectively and professionally, both orally and in writing.
Demonstrated skill in communications and human relations with populations of diverse socioeconomic and cultural backgrounds and persons with disabilities.
Demonstrated ability to obtain extensive knowledge of department policies and procedures including admissions, registration, records, credit for prior learning, tuition disputes, enrollment, proper forms, deadlines, program requirements, testing needs, student self-service portal and procedures, and graduation.
Skill in dealing courteously, tactfully and with extreme attention to detail when dealing with high volumes of students and the public. Demonstrated skill in dealing with escalated situations and distressed individuals, while handling sensitive issues with confidentiality. Ability to de-escalate difficult situations that may arise with students and/or parents in regard to financial aid suspension, program admission denial, dispute of charges, extenuating circumstances, financial aid eligibility, registration problems, etc.
Ability to use critical thinking skills to answer a variety of questions and determine the best course of action for the student as well as troubleshoot and resolve problems as they arise.
Ability to coordinate own work with that of others, to review the work of others and maintain appropriate quality standards for assigned units of work. Ability to work independently the majority of the time with high level knowledge of the College and its departments. Ability to make decisions and research/prepare recommendations in the absence of management.
Ability to reconcile data derived from different sources or document, access and navigate the website, directories, and calendars quickly and effectively. Ability to summarize information, reason logically, draw valid conclusions, make appropriate procedural recommendations and initiate action accordingly in terms of admissions, records, transcripts and registration.

Minimum Qualifications:

Associates degree or two-year technical certificate from an accredited college or an equivalent work experience directly related to the skills required for successfully performing this position. Experience used as an equivalent of an educational requirement is in addition to any experience required by the position.

Two years (4000 hours) related work experience with a minimum of 1 year (2000 hours) in customer service.

Madison College does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term.

If you are experiencing application issues, please contact us at the Talent Acquisition email Talent@madisoncollege.edu or HR hotline (608) 246-6900.

To ensure that emails from us regarding your application do not go to your spam folder, please add the @madisoncollege.edu domain as a safe sender in your email.

Madison Area Technical College does not discriminate on the basis of race, color, national origin, sex, disability or age in employment, admissions or its programs or activities. Madison College offers degrees, diplomas, apprenticeships and certificates in Architecture & Engineering; Arts, Design & Humanities; Business; Construction, Manufacturing & Maintenance; Culinary, Hospitality & Fitness; Education & Social Services; Health Sciences; Information Technology; Law, Protective & Human Services; Science, Math & Natural Resources; and Transportation. Admissions criteria vary by program and are available by calling our Enrollment Office at (608) 246-6210 or (800) 322-6282 Ext. 6210. The following person has been designated to coordinate Title IX of the Education Amendments of 1972 and Section 504 of the Rehabilitation Act of 1973 and to handle inquiries regarding the college's nondiscrimination policies: Lisa Muchka, Director, Civil Rights and Compliance, 1701 Wright Street, Madison, WI 53704 (608) 246.5221

To apply, visit https://madisoncollege.wd5.myworkdayjobs.com/en-US/jobsatMadisonCollege/job/Truax-Campus-Madison/Enrollment-Center-Coordinator_R0005318

About Us
Welcome! Thank you for visiting our career site, where Madison College is committed to matching talent to opportunity. We are known for our real-world, smart approach to learning - offering students innovative, high-tech career pathways and college transfer opportunities with more than 150 programs to choose from. Madison College is a great place to work and has been for over 100 years, serving more than 33,000 students in 12 south-central Wisconsin counties. The College offers generous salaries, benefits, and an inspiring work environment. Employees enjoy a culture dedicated to lifelong learning, wellness and inclusiveness.

Take some time and look around - once you've have a chance to explore our current opportunities, apply to the ones you feel best suit your interests, background and experiences. Thereafter, you can keep track of your application status and watch for new opportunities that might be of interest to you.

Along with our competitive wages, check out the benefits that we offer: https://madisoncollege.edu/careers
Learn More about Madison College: https://madisoncollege.edu/about

As part of the application process, finalists will undergo a background check including criminal history, educational verification, and references. Criminal history will not automatically disqualify you from employment. All cases are considered on an individual basis, and the offense will be compared to the position for which you are applying.