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Staff Experience Coordinator
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Position Number: 6019468
Location: Boulder, CO
Position Type: Residence Life and Housing

Staff Experience Coordinator

Requisition Number: 62266
Location: Boulder Colorado
Employment Type: University Staff
Schedule: Full Time
Posting Close Date: 04-Mar-2025
Date Posted:

Job Summary

Residence Life at the University of Colorado Boulder encourages applications for a Staff Experience Coordinator! The department focuses on student success through implementing innovative programs and services that promote co-curricular engagement. This role is focused on the assembling and supporting of all Student Staff, Student Leaders, and Professional Staff of Residence Life. Through collaboration with the other Staff Experience Coordinator, the Senior Assistant Director of Staff Experience, and other staff this role will assist in implementing the department's vision of the employee experience. This includes the facilitation of recruitment, selection, on-boarding, development and staff evaluations.
The University of Colorado Boulder is committed to building a culturally diverse community of faculty, staff, and students dedicated to contributing to an inclusive campus environment. We are an Equal Opportunity employer, including veterans and individuals with disabilities.

Who We Are

The Division of Student Affairs consists of 30 departments that provide student support and services dedicated to helping students become successful, curious, competent individuals during their time at CU Boulder.

The work in Student Affairs supports all factors of the student experience, no matter what department a staff member may work in. This includes where students live, eat, make friends, build professional skills, and find help if they need it. Many departments provide involvement opportunities, educational resources, and support services to help students find their community and build lifelong skills.

Residence Life

Residence Life builds dynamic residential living and learning communities using practices that are socially just and sustainable. The staff is committed to providing students with the best experience possible while living on campus. Residential experiences support and challenge students to help them develop skills and achieve academic success. These communities champion inclusion, and all members are able to engage in self-exploration, connect with others, and gain new points of view.

What Your Key Responsibilities Will Be

Process Management

Assist in the implementation of processes to recruit, hire, train, and evaluate very hardworking professional staff at all position levels of Residence Life under the direction of the Senior Assistant Director of Staff Experience.
Assist in the implementation of processes to recruit, hire, train, supervise, and evaluate highly talented Student Staff and Student Leaders in Residence Life under the direction of the Senior Assistant Director of Staff Experience.
Serve as a Residence Life employment liaison with Student Affairs Human Resources to ensure correct interpretation and enforcement of departmental compliance with university policies and procedures.
Directly supervise up to two student staff members.
Assist in developing intentional performance review metrics for all student staff positions.
Facilitate norming conversations around performance review metrics to ensure consistent implementation across Student Staff and Student Leader positions.
Develop and implement position-specific hiring timelines for all Residence Life's Student Staff and Student Leader positions to ensure compliance with university policy.
Develop and maintain ongoing accountability practices focused on learning and development for Student Staff and Student Leaders.
Assist in the design and facilitation of training and development for all Professional Staff, Student Staff, and Student Leader positions.
Ensure all federal, state, university, and departmental hiring processes and policies are followed.
Ensure university training requirements for all Residence Life staff are met.
Assist in looking after departmental staff recognition initiatives.
Be responsible for the student staff employment opportunities website page and ensure all information is accurate and up to date.
Advise on payroll policies and procedures to ensure compliance with university policy.
Coordinate Student Staff and Student Leader hourly pay increases, late payments, and update student employment status as required.
Coordinate onboarding instructions and support for new student staff hires around payroll information, hiring packets, work-study, supervisory change forms, and separating student staff leaving their position.
Develop and implement training for Professional Staff, Student Staff, and Student Leaders on the interview process, norming procedure for application reviewing, hiring standards, and bias reduction strategies
Guide the Student Staff and Student Leader position offers with a focus on ensuring all eligibility requirements are met including GPA and Conduct requirements.
Use CU-SIS software from MyCUInfo to verify student staff meet all enrollment, GPA, and conduct requirements throughout employment.
Work with Student Staff and Student Leaders to determine eligibility for Work Study and assist in navigating that process.

Operations & Administration

Serve as the departmental administrator and main point of contact for current hiring software for Residence Life.
Ensure all Student Staff and Student Leaders are set up in StarRez, ERezLife, CCure, Salto, WhentoWork, and other software as needed.
Manage users and permissions within relevant software, managing accounts and permissions as necessary.
Assist other users in troubleshooting issues related to software this role is involved in.
Maintain correspondence with potential candidates and campus partners relating to all matters relating to hiring processes.
Develop and deliver information sessions and outreach mechanisms for varying audiences around campus.
Curate, review, and maintain accurate and current standard operating procedures.
Administrate all fiscal processes with maximum integrity and timeliness.
Follow all federal, state, university and departmental budget procedures.
Additional duties as required to support departmental needs.

Leadership & Strategic Planning

Provide exceptional leadership for all implementation, assessment, assigned initiatives, and all committee work in Residence Life and the Division of Student Affairs.
Contribute to developing the vision, prioritizing resources, and implementing strategies for Residence Life.
Act as representative of Residence Life and Student Affairs on campus.
Chair and participate in departmental committees and represent the department to the University and Boulder community as assigned.
Review and monitor residence life's student employment payroll budget with a focus on ensuring staff stay within approved hours.

External Relations

Provide excellent support and leadership to all external partners through service minded attention to the broader housing organization, Student Affairs, and University missions.
Assist in campus retention and enrollment management efforts, including participation in admissions visit events and summer orientation experiences.
Develop and maintain relationships with relevant campus partners to assist in the development and implementation of departmental trainings.
Collaborate with Human Resources to ensure all departmental background checks, compensation, I-9 paperwork, etc. are completed for all staff.
Assist in coordinating and facilitating hiring processes from recruitment to onboarding for all Conference Services Student Staff employment opportunities in collaboration with the Assistant Director of Residential Operations.
Coordinate with Student Affairs HR and University HR to maintain accurate records of departmental employees.
Collaborate with Student Affairs IT and the BuffOneCard Office to ensure that newly hired student staff receive Staff IDs, computer access, scheduling software access, and card access.
Develop and implement a marketing plan in collaboration with relevant campus partners that will reach a broad spectrum of the CU-Boulder diverse student body.

Emergency Response

Uphold departmental and university crisis response policies and procedures.
Serve as a Campus Security Authority, assisting in reporting incident information as needed.

What You Should Know

The work schedule for this position is Monday - Friday 8:00 am - 5:00 pm with some night and weekend requirements.

What We Can Offer

The salary range for this position is $51,000 - $57,375 annually.
Onboarding assistant may be available as per Student Affairs divisional guidelines.

Benefits

The University of Colorado offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO Pass. The University of Colorado Boulder is one of the largest employers in Boulder County and offers an inspiring higher education environment. Learn more about the University of Colorado Boulder.

Be Statements

Be authentic. Be dynamic. Be Boulder.

What We Require

Bachelor's degree. An equivalent combination of education and experience may substitute.
1+ year of direct professional experience working with college students, or 2+ years of direct graduate experience working with college students.

What You Will Need

Operational knowledge of technology, computer programs, and budget development.
Ability to work effectively in a demanding environment, balancing multiple priorities and meeting goals.
Strong professional written and verbal communication skills.

Special Instructions

To apply, please submit the following materials:

A current resume.
A cover letter that specifically tells us how your background and experience align with the requirements, qualifications, and responsibilities of the position.

We may request references at a later time.

Please apply by March 4, 2025 for consideration.

Note: Application materials will not be accepted via email. For consideration, please apply through CU Boulder Jobs.

In compliance with the Colorado Job Application Fairness Act, in any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

To apply, visit https://jobs.colorado.edu/jobs/JobDetail/Staff-Experience-Coordinator/62266