Job Details

Operations Manager - PHHA

Position Number: 6101987
Location: Cheney, WA
Position Type: Health - Healthcare Administration

Operations Manager - PHHA

About Eastern Washington University:

Eastern Washington University, a regional, comprehensive public university with an enrollment of over 10,000 students, is one of six state-funded four-year institutions of higher education in Washington, each governed by its own board of trustees. As the regions polytechnic, we are recognized for our distinctive approach to hands-on learning that leads to in-demand careers. EWUs 300-acre main campus is located in Cheney, a community of 12,000 residents 16 miles southwest of Washingtons second largest city, Spokane. Eastern also offers programs in downtown Spokane at the innovative, energy-efficient Catalyst building, the SIERR building which is a hub for research, development and advancement of health sciences, and at Riverpoint, a campus shared with Washington State University. In addition, EWU programs can be found at select locations throughout the state, aligned with the needs of the community. Eastern contributes to the vitality of the region and the state through its wide array of bachelors and masters degrees in over 100 fields of study, as well as applied doctorates in physical therapy and educational leadership, offering accessible pathways to career success and personal development to students of all socioeconomic and cultural backgrounds.

Eastern Washington University has been recognized for its commitment to helping undergraduate students learn, grow and succeed by Colleges of Distinction, a nationally trusted resource guide for college-bound students. The honor recognizes Eastern as a 24-25 College of Distinction (CoD).

Money magazine recently named EWU as one of its Best Colleges in America 2024.

Tribal Land Acknowledgement
Eastern Washington University resides within the traditional homelands of the Spokane People and other tribes who are connected through their shared history of this region. This land holds their cultural DNA and it is their Ancestors who are here and bring forth the knowledge of this place-the knowledge that comes from the land.

Job Summary:

The College of Health Science and Public Health at Eastern Washington University is currently seeking skilled and team-oriented applicants for our Operations Manager - Public Health and Health Administration (PHHA) position.

This position reports to the Chair of the Public Health and Health Administration (PHHA). This individual will act as the assistant to the Chair and primary contact for the PHHA. This position is responsible for budget and resources management, purchasing, special project support, and maintaining databases for the purpose of Washington State regulatory and national accreditation reporting. This individual will exercise independent judgment, discretion, and confidentiality, utilizes delegated authority to make and implement plans, decisions, and commitments in areas related to management policies and business operations. Core competencies for this position include professionalism, leadership, communication skills, organization and analytical skills, and professional knowledge about the program.

A full description of the duties can be found in the job duties section of this posting.

The successful candidate will join a collaborative and caring faculty and staff committed to diversity, equity, and inclusion, and to excellence in serving the community.

EWU is committed to supporting and promoting a diverse workforce and encourages applicants from diverse backgrounds to apply for this position.

The salary for this position is $55,571 (minimum) up to $66,689. Where the hired candidate will begin within this range is dependent on education, experience, and skills. In addition to salary, the university offers a comprehensive benefits package including medical, dental and vision, life and disability insurance and retirement. In addition, EWU offers generous vacation and sick leave accruals, 12 paid holidays per year and fringe benefits, such as tuition waiver for employees and eligible family members, discounted EWU sports tickets, full access to our campus workout facilities at a minimum fee and free transportation through STA buses. For additional information regarding insurance benefits please see our Benefits page: https://inside.ewu.edu/hr/benefits/insurance/ .

Eastern Washington University provides an inclusive, equitable, and transformative learning experience, driving the pursuit of knowledge with affordable academic excellence.

Applications are open and accepted until recruitment is closed. Screening of applications will begin on March 28, 2025, and will continue to be screened until recruitment is closed.

Required Qualifications:

Bachelors degree.
Minimum five (5) years of progressively responsible administrative work experience; experience must demonstrate abilities in all of the following areas:
- Work is beyond entry level tasks, and which is characterized by complexity, overlapping deadlines, and independent responsibility for outcomes
- Communicate clearly and accurately, verbally and in writing, with a broad range of individuals at different levels of a large, complex organization;
- Effectively manage and track details of projects, priorities and deadlines;
- Excellent planning and organizational skills;
- Effectively work both independently and as a member of a team;
- Handle projects independently, with absolute confidentiality and sensitivity to policies and procedures;
- Provide administrative support, initiate and coordinate activities and follow up on related details;
- Proven attention to detail and accuracy, ability to multi-task and manage deadlines;
Minimum three (3) years of experience with budgetary functions to include: management and reconciliation, reporting, and analysis
Advanced skills in computer technology and software, including all of the following:
- MS Office Suite to include advanced skills/experience using Excel
- Experience using large data information systems and databases
- Ability to manage and update school website, applications, and social networking tools as needed
Demonstrated experience involving the performance of programmatic and administrative assignments
Demonstrated ability to apply a responsive and flexible approach that is supportive to the needs including universal access of our students, faculty staff and the public.

Preferred Qualifications:

Bachelors degree in management, administration or health sciences
Knowledge of software programs commonly used in academic settings such as Canvas, EagleNet, Banner, and WebAdMIT.
Experience using Google Suite and WordPress
Knowledge of practices in education, clinical and healthcare settings.
Substantial knowledge of regulations, rules, policies and procedures, processes, materials and/or equipment related to the administration of an academic department.
Work experience demonstrating the following: Coordinating academic program policies and procedures for all students, staff and faculty in a health science department

Other Skills and Abilities:

Professionalism
Leadership
Self-directed, and able to work with minimal supervision
Able to work both collaboratively and independently
Superior communication skills, verbal and written
Organizational and analytical skills
Discretion and confidentiality
Appropriate exercise of independent judgment and delegated authority
Demonstrated ability to actively think ahead, anticipate upcoming needs, and propose solutions
Effective decision making
Teamwork
Effective working relationships with faculty, staff, students and external constituents
Flexibility
Ability to work under pressure and meet deadlines in a proactive manner

Job Duties:
Assistant to the Department Chair:

Coordinate and supervise administrative tasks
Develop processes and use systems for collection and analysis of data, including assessment, ongoing program review, and accreditation data
Initiate and complete special projects including accreditation reports such as:
- Association for University Programs for Health Administration
- Council on Education for Public Health
- National Association of Long-Term Care Administrator Board
Organize and present a comprehensive self-study for CEPH, NAB, AUPHA and other program accreditations in collaboration with faculty and chair
Prepare and provide annual enrollment reports and additional reports as assigned
Plan and organize PHHA events, such as orientations and faculty development activities
Evaluate administrative or procedural problems, and recommend solutions to chair
Utilize delegated authority to make and implement plans, decisions, and commitments related to management policies and business operations
Represent the chair at meetings as delegated by the chair
Interpret university and PHHA policies
Other Assistant to the Department Chair duties as assigned

Percent of Time: 30

Office/Program Management:

Develop and implement office procedures, policies, and systems
Independently manage complex projects (e.g., operationalize a new program and issues, determine steps to completion, and successfully implement them)
Interview, select, supervise, and train office staff in collaboration with the Chair. Evaluate staff and initiate corrective action when necessary.
Assign and review work performed by student workers
Prepare class schedules and room requests in university scheduling system.
Monitor and maintain department equipment and materials inventory
Manage purchasing of equipment and supplies. Process textbook and equipment requests
Design, maintain, and upgrade department filing system including general office files, electronic files, assessment, accreditation, travel documents, and textbooks
Exercise independent judgment and decision-making skills to resolve problems
Coordinate with staff on any and all related activities and reports
Develop and maintain documentation and databases to facilitate ongoing operations and special projects
Maintain program files, student records, faculty records, communication records, and contracts
Other Office/Program Management duties as assigned

Percent of Time: 25

Personnel Procedure Management:

Assist Chair and search committees with the recruitment process
Assist the Chair in administering personnel practices and procedures
Coordinate procedures for searching and hiring in compliance with university policy
Initiate, prepare, and review all personnel action forms (PAFs)
Maintain current personnel records and position information
Remain current on all personnel policies and procedures
Other Personnel Procedure Management duties as assigned

Percent of Time: 15

Budget Management:

Advise chair and faculty in budget and resource planning
Oversee all budgets for the department and resources
Prepare monthly budget reports for PHHA, College and accreditation
Develop and maintain workload analysis spreadsheets
Support grant management including reconciling grant budgets
Establish and manage equipment maintenance and replacement plans in cooperation with faculty
Prepare fiscal summaries for the chair on an ongoing basis
Manage travel for faculty and staff
Manage and maintain course fee information
Allocate travel expenses to appropriate budgets; reconcile Central Travel Account (CTA) card and ensure accuracy of coded expenses as well as maintaining purchasing records
Other Budget Management duties as assigned

Percent of Time: 20

Marketing and Promotions:

Ensure that electronic and print communications offer consistent messages
Represent the PHHA admissions and recruiting events
Other Marketing and Promotions duties as assigned

Percent of Time: 5

Assist Program Specialist 2:

Maintaining the PHHA websites
Designing and maintaining current recruitment/marketing materials in collaboration with the chair and marketing and communications department
Ensuring that electronic and print communications offer consistent messages
Representing the PHHA Department and programs admissions and recruiting events
Processing textbook requests
Preparing class schedules and room requests in university scheduling system.
Preparing agendas and minutes for PHHA faculty organization meetings
Other duties as assigned

Percent of Time: 5
Conditions of Employment:

This position, during the course of university employment will be involved in the receipt of, or accountability for, university funds or other items of value, as well as the unsupervised access with the developmentally disabled, vulnerable adults or children under the age of 16. The offer of employment is contingent upon successful completion and passing of a background check prior to beginning employment.

All new employees must comply with EWU Immunization Policy 602-02 and provide proof of immunity or vaccination to MMR before beginning work at EWU. Waivers for the immunization requirements are available for medical or sincerely held religious beliefs.

This is an Administrative Exempt position is covered by theEWU Policy 406- 01, Exempt Employment.

After starting employment, employees will complete required training. Online training can be accessed at https://inside.ewu.edu/hr/training/orientation/ or complete the training in person or via Zoom. In person and Zoom training opportunities will be posted on InsideEWU and are listed on our Human Resources site: https://inside.ewu.edu/hr/training/

Note: Interviews might be conducted via Zoom (camera must be enabled). If so, candidates must be able to demonstrate competence using Zoom and other technologies.

Salary Information:

The salary for this position is $55,571 (minimum) up to $66,689. Where the hired candidate will begin within this range is dependent on education, experience, and skills.

Posting Date: 03/14/2025
Open Until Further Notice: Yes
Closing Date:
Screening to Begin: 3/28/2025

Special Instructions to Applicants:
Submit your application materials through our online applications portal provided below. If you are unable to submit through the applicant portal, please contact Human Resources Services at (509) 359-2381.

To apply, visit https://jobs.hr.ewu.edu/postings/13481