Job Details

User Services Summer Assistant

Position Number: 6109643
Location: Lewisburg, PA
Position Type: Computing - Support and Training

User Services Summer Assistant

R0000001364
Bertrand Library

Position Title:
User Services Summer Assistant

Position Type:
Part time
Scheduled Weekly Hours:

Location:
Bertrand Library

Categories:
Staff Non-exempt

Job Summary:
This role involves providing excellent customer service, technical assistance, and equipment management to users, both in person and remotely. Daily tasks include unboxing computers, efficiently transporting equipment across campus, configuring workstations to meet user needs, and providing equipment recommendations. You will also be responsible for managing our inventory and ensuring precise record-keeping through our ticket management system.

This is a 4 month position ( (May 2025 through August 2025), 30-35 hours a week, non-exempt (hourly), non-benefits eligible position based in Lewisburg, Pennsylvania.

Job Duties:
Reporting Relationship/Direct Reports:

Reports to the Manager, Technology Service Points.

What You Will Do:

Technical Support: Provide direct, in-person technical assistance to clients. Deliver remote technical support via phone. Demonstrate strong customer service skills to ensure client satisfaction. Effectively communicate technical information to non-technical users.

Equipment Support: Create and monitor the Equipment Request. Fulfill requests based on due dates and ensure proper training if needed. Accurate inventory management using the ticketing system.

Deployment: Unbox and prepare new computer systems and related equipment. Transport computers, peripherals, and other equipment across campus locations. Install, configure, and set up computers and other technical equipment at client workstations or designated areas.

Inventory Management: Maintain accurate inventory records of computer hardware and other technical assets.

Ticketing System Management: Utilize the organization's ticketing system to log, track, and resolve support requests. Maintain detailed and accurate records of all support activities within the ticketing system.

Non Essential Functions: The job description's listed responsibilities and tasks are not exhaustive, additional non-essential tasks and responsibilities may be assigned as needed.

Work Setting:

On Campus, student facing.

What You'll Bring:

Education: High school diploma

Physical Requirements:

Ability to move and set up computing equipment up to 30 lbs.
Ability to work on-site at the Tech Desk, to meet clients, answer phone calls, and chat hours.
Ability to go to client workstations on campus.

Job Exempt:
No
Salary Range:
12.50-12.50

The offer rate will be based on a review of the candidate's credentials compared to the qualifications of the position, internal equity, and our overall compensation philosophy.

This role is not budgeted for visa sponsorship at this time, all candidates must be authorized to work in the US at the time of submission of the application.

Advertised:
2025-03-12

Benefits:

Eligible full- and part-time employees are compensated beyond base salary through our total rewards package that includes (but is not limited to):

Flexible scheduling options determined by role;
Medical, prescription drug, vision, dental, life, and long-term disability insurance options
An outstanding 10% employer contribution to your retirement plan (no contribution requirement for non-exempt positions)
Generous paid time off, including vacation and sick time, a community service day, and 19 paid holidays (including two full weeks off for Winter Break!)
Full-time and part-time members of the faculty and staff are eligible for tuition remission for themselves. Additionally, full-time members of the faculty and staff are eligible for tuition remission for their spouse/spousal equivalent and are eligible for various tuition programs for their children. Credit for full-time benefits eligible employment at other institutions of higher education will be applied to waiting periods.
A comprehensive employee wellness program including program incentives
A myriad of other benefits, including parental leave, an employee assistance program, fitness center membership, and the power of your Bucknell ID card

To learn more about Bucknell's benefits, click here! (*Eligibility criteria and waiting periods may apply.)

Diversity, Equity & Inclusion:
Bucknell is committed to fostering an environment that embraces diversity, equity and inclusion, and seeks candidates who will contribute to a climate that supports the growth and development of a diverse campus community. We endeavor to enhance our capacity to value and capitalize on the cultural richness that diversity brings. We encourage all individuals to apply and do not discriminate in admissions, employment, educational programs and/or activities on the basis of race, color, national or ethnic origin, age, religion, disability, pregnancy, sex/gender, gender identity and/or expression, sexual orientation, marital or family status, military or veteran status, or genetic information.
E-VerifyBucknell University participates with the United States Customs and Immigration Services (USCIS) E-Verify program. We will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.For additional information regarding Bucknell's E-Verify requirements, please contact the office of Talent, Culture & Human Resources (570) 577-1631 or email hr@bucknell.edu.E-Verify Posters (sharing the link to the posters, which are also attached)

To apply, visit https://bucknell.wd1.myworkdayjobs.com/en-US/External/job/Bertrand-Library/User-Services-Summer-Assistant_R0000001364.