Job Details

Technology and Applications Analyst

Position Number: 6119343
Location: San Diego, CA
Position Type: Computing - Programming/Analyst

Technology and Applications Analyst

Position Title & Department: Technology and Applications Analyst; University Scheduling

Posting #: 5210

Department Description:
University Scheduling is committed to advancing customer service and providing excellent resources for space reservation with comprehensive event management software, process guidelines, and instructional procedures. We support event management at the University by facilitating the reservation of rooms managed by building schedulers and academic departments, creating capacity and greater efficiency, while clarifying and streamlining the event reservation process.

University Description:
The University of San Diego, an engaged and contemporary Catholic institution, was founded by the Diocese of San Diego and the Society of the Sacred Heart in 1949. Governed by an independent board of trustees since 1972, USD remains committed to a liberal arts education grounded in the Catholic intellectual tradition and the pursuit of truth, goodness and beauty. Inspired by this centuries old tradition of Catholic higher education, the University welcomes people of all faith traditions and any, or no, religious background. The future success of USD relies on the contributions of those who seek to foster the development of engaged global citizens and an earnest confrontation of humanity's urgent challenges.

Detailed Description:
This recruitment is open to current University of San Diego employees only. Only current USD employees are eligible to apply and be considered for this position.

Reporting to the Director, University Mobility and Scheduling, the Technology and Applications Analyst for University Scheduling is charged with overseeing Business Technology implementations and innovations related to room scheduling and event planning while assisting with parking e-permits, e-citations, parking lot and tram tracking management. Duties include technology planning, data analysis/reporting, implementation, configuration, customization, education/training, mentoring, assuring reliability, and problem-solving.

Promote seamless integration of applications managed (scheduling, parking, tram software/hardware applications) with other USD departments, vendors, and campus administrative systems to enhance customer experience, increase customer service, and optimize operations. Management of Event Scheduling System (EMS) suite of applications, including Master Calendar, Virtual EMS Web App, Social Tables event diagramming software, HR Tool Kit, Academic Scheduling, and related systems.

Assist with management of NuPark/T2, ParkMobile, Parkeon parking operations software. Including parking permit configuration and sales, citation management, lot management, CashNet credit card transactions and Passio Technologies tram application.

Working collaboratively with ITS (Information Technology Services), responsibilities will include expert functional knowledge of all scheduling, parking, and tram software, hardware, and applications. Ensure data integrity and system security associated with EMS, NuPark/T2, and Passio Technologies are done in conjunction with ITS. Help schedule and coordinate patches/fixes and modifications; keep university community/departments informed of planned system outages and updates.

Develop and maintain University Scheduling department website (in accordance with USD web templates). Assist with management of Parking Services and Tram Services department websites (in accordance with USD web templates) so accurate information is reaching the campus and outside the community. Responsible for continuous enhancements of websites based on analysis, research, and customer requests.

Perform a full range of varied and complex administrative and technical assignments in support of the daily operational needs of the Event and Academic Scheduling systems while also providing support to Parking Services and Tram Services systems. Provide critical daily support to internal and external end users on the use of applications. Works closely with Institutional Research, USD Space Committee, and Facilities Management to ensure the scheduling system is updated as spaces and resources are upgraded and/or renovated. Holds monthly end-user training with current users and as new users are hired.

Duties and Responsibilities:

Event Management System (EMS):

Manage the event/course scheduling system (EMS) efficiently and effectively for all scheduling units on campus: Event Scheduling (Athletic venues, Degheri Alumni, Manchester Hall, Mother Rosalie Hill Hall, Conference Services, UC/SLP, and Kroc Institute of Peace & Justice) and Academic Scheduling (College of Arts & Sciences, Knauss School of Business, School of Law, School of Nursing, School of Peace Studies, School of Leadership & Education, Professional & Continuing Education and School of Engineering).
Create, configure, and allocate to the appropriate schedulers, staff, and service providers, all reservable campus spaces (700+ spaces). Add reservable spaces as new buildings are completed. Reconfigure established spaces in EMS as repurposing occurs.
Responsible for the Event Management System (EMS) suite of applications such as Master Calendar, Virtual EMS Web App, HR Tool Kit, Academic Scheduling, and other modules purchased with the system.
Document all internal and external issues with various applications and modules in EMS, including but not limited to product change requests (PCR), technical assistance requests (TAR), application bugs and application defects.
Work closely with USD ITS and external vendors to provide resolutions in a timely manner. Keep internal and external employees/vendors informed of technical issues. Follow up on status of all items until issues are resolved.
Ensure data integrity and accuracy for all University Scheduling functions. The ability to quickly access, process and distribute information is a necessity. Must be able to make the EMS user friendly and provide transparency.
Primary subject matter expert (SME) and Level 2 support to address all inquiries/ questions regarding the scheduling software and its modules. Disseminate information to users about scheduling software product offerings and capabilities, optimizing the use of the software for each business unit.
Collaborate with department liaisons to create customized system workflows for different entities/departments based on the unique needs of the group.
Conduct regular meetings of the University Scheduling Standards & Practices Committee to determine and continuously improve upon best practices for campus schedulers. Identify issues and opportunities for process enhancements. Create and provide written guidance for schedulers.
Conduct monthly Event Detail Meetings for all campus schedulers in collaboration with University Events & Partnerships, and other planning committees, as a forum to bring schedulers together with planners, and campus service providers to discuss upcoming large events and determine campus resources and services needs for the events.
Attend weekly catering/facilities meetings to discuss preparation for upcoming meetings.
Collaborate with Student Activities and Involvement (SAI) to provide/update processes to facilitate a smooth and efficient system for student organization leaders to book space on campus for their organizations' activities. Support the policies and guidelines implemented by SAI.
Take direction from the University Space Committee regarding room utilization, reconfiguration, repurposing, etc. and follow-up with configuration changes in EMS and communication to appropriate users.

Scheduling Technology Support/ITS Liaison:

Provide daily functional support for all users (faculty/staff/students) and for scheduling units on campus: Event Scheduling (Athletics, Degheri Alumni, Manchester Hall, Mother Rosalie Hill Hall, Conference Services, UC/SLP, and Kroc Institute of Peace & Justice) and Academic Scheduling (College of Arts & Sciences, Knauss School of Business, School of Law, School of Nursing, School of Peace Studies, School of Leadership & Education, Professional & Continuing Education and School of Engineering) including software, applications, hardware, and peripherals.
Serve as the functional and technical liaison to facilitate troubleshooting calls between scheduling, parking, and tram services software users, technical contacts, and software's support department.
Create custom application reports for business analysis. Run custom data extractions based on scheduling, parking, and tram services as assigned and provide the requested results through reports, portals, or additional applications. Provide room utilization data for the department as well as for high level administrative decisions. Provide parking permit and lot usage data to University Mobility and Scheduling director to assist with decision making regarding parking utilization and permit permissions.
Provide monthly technology training for campus community in the use of software applications and business procedures. Create and provide comprehensive, group and one-on-one training programs for campus community on use of applications. Provide on-going mentoring of campus schedulers (100 desktop application schedulers/approvers/service providers).
Working with ITS, assist in the deployment of Master Calendar; provide technical support and staff training associated with the event posting/calendaring for the campus community, monitor and act as liaison between schedulers and ITS regarding room tablet displays.
Working with ITS, assist with developing processes and troubleshooting issues related to information from Banner, Payroll, and Student accounts.
Initiate and collaborate with ITS to plan scheduled application updates including process development and production schedules. Perform, with ITS and/or EMS vendor, server and database replication and backups. Perform unit and system testing for modules, tests all patches, and system upgrades. Communicate application downtime to users while supporting University Scheduling with manual reports and worksheets.

Business Process Development and Project Management:

Lead and manage the implementation of all system or software improvements related to University Scheduling.
Provide assistance as needed with Parking and Tram Services related systems and software.
Participate in review, evaluation, and revision of University Scheduling rules, regulations, and standard operating procedures (SOP) including assistance provided to Parking and Tram Services.
Oversee the design, development, and maintenance of application systems by managing and overseeing business and technical analysis in support of USD's strategic initiatives and Application strategy and roadmap.
Lead requirement analysis sessions to gather key business objectives and develop custom solutions based on business needs. Also responsible for documenting functional requirement and all business processes, as it relates to the scheduling software.
Assist in analyzing business processes/procedures and prepare recommendations for
improvements in efficiency and effectiveness. Create end-user surveys and prepare trend analysis to support recommendations.
Hire, train, supervise and evaluate student staff and part-time personnel who assist with operations.

Parking Systems Application Management:

Manage the T2/NuPark system efficiently and effectively for all users on campus. Manage operations related to all parking systems (NuPark, Parkeon, Salesforce, CashNet).
Establish and maintain records for issuing permits, parking citation and appeal information using the parking database.
Develop long term plans and strategies for parking inventories.
Liaison for University of San Diego and T2/NUPARK Systems, ParkMobile, Parkeon, Passio Technologies for technical support in resolving web-based issues.
Act as subject matter expert supporting end users in the use of T2/NUPARK functionality, enhancements, and upgrades.
Responsible for parking services software setup/configuration upgrades and changes to fit within the University business requirements.
Review and analyze software implementation, enhancements, upgrades, system documentation and output to identify solutions and/or make appropriate referrals of issues.
Review USD business processes, compare processes to the parking software system and work with designated USD personnel and managers to identify appropriate changes in the business processes.
Authorize end-user access to the system as requested and appropriate. Determines end user security group and create new security groups as needed.
Attend, participate in, and/or lead all relevant meetings and training sessions as directed by the Director of University Mobility and Scheduling or Assistant Director of Parking Services.
Develop and/or assist in developing and updating system documentation such as business process guides, configuration guides, end-user training guides, and report requests.
Act as second level support, to troubleshoot and escalate issues as needed to ITS, T2/NUPARK support.
Work with ITS for any processes where information is exported to/from Banner or Payroll.
Provide all computer-based support for T2/NUPARK, USD Website, and Event Management System (EMS).
Document and maintain records of support, including issues and resolutions, system updates, process changes, etc.
Create and manage all permits available for sale.
Make recommendations to Director of University Mobility and Scheduling, Assistant Director and Parking Services as well as Mobility and Parking Committee, and end-users on potential programming changes, needs, and ideas to enhance the use of campus parking systems.
Complete financial audits for financial transactions being completed such as Banner and Payroll exports and make sure that transactions are being completed properly.
Attend biweekly parking updates meetings with parking staff and provide status updates as appropriate.

University Scheduling, Parking Services, and Tram Services Websites:

Research and prepare suggestions for improvement of University Scheduling and Parking Services websites. Provide website support within parameters of USD web site design standards/templates.
Provide website content development which will include downloadable forms, University images, maps, records, presentations, division information, and a variety of additional information as requested by the Directors.
Assure the accuracy and accessibility of University Scheduling including support to Parking and Tram Services websites.
Maintain text and visual content for these additional websites: Virtual EMS Web App online reservation module and public-facing Master Calendar, campus conference venues web pages.

In addition, perform all other duties as assigned by the Director, University Mobility and Scheduling.

Special Conditions of Employment:

Background check: Successful completion of a pre-employment background check.

Degree Verification Requirement: Persons offered employment in this position will be required to provide official education transcripts for degree verification purposes.

Job Requirements:
Minimum Qualifications:

Bachelor's degree required; additional experience may substitute for education requirement at the rate of one-year additional experience for two years education.
3-5 years of progressive responsibility in the field of technical support to end users on the use of applications; or related computer-based environment is necessary.
Basic knowledge of relational database and Structured Query Language (SQL) required.
Advanced computer skills required, in conjunction with an aptitude to learning customized software applications. Experience with troubleshooting within a PC and/or MAC environment and related software, hardware, and peripherals is needed.
Effective written and verbal communications skills are necessary.
Experience with basic website support and content management required.
Understanding and supporting the University Mobility & Scheduling mission and the fundamental values of service to others, community and diversity is essential.

Preferred Qualifications:

Experience with T2/NUPARK and Passio Technologies systems preferred.
Experience with ERP administrative systems (Banner) is preferred.
Experience with EMS (Event Management System), Social Tables, and/or AutoCAD software is preferred.
Formal project management experience preferred.
Experience implementing large new software preferred.

Performance Expectations - Knowledge, Skills and Abilities:

Working knowledge of process improvement methodologies.
Working knowledge of programming languages.
Exceptional analytical and problem-solving skills.
Demonstrated ability to work across a broad range of technologies to understand complex solutions.
Demonstrated ability to effectively coordinate multiple priorities in a dynamic environment and work well under pressure.
Ability to compose and present material to communicate difficult concepts and gain consensus.
Effective time management skills demonstrated by successful and timely completion of projects.
Ability to work both independently and in a team-oriented, collaborative environment.
Ability to coordinate project initiatives, meetings, and work activities across various workgroups to achieve specific goals and strategic direction.
Ability to provide leadership and influence others.
Expert skill with Google Workspace, MS Word, Excel, and other Microsoft Office applications.
Knowledge of IT and workflows.
Knowledge of and ability to stay abreast of industry technological advances.
Knowledge of and ability to learn information systems and applications.
Ability to communicate concepts in concise form to management and to cross-functional departments or teams verbally, in writing, and through pictures or diagrams when appropriate.
Ability to foster effective working relationships and build consensus.
Ability to work collaboratively in a multi-disciplinary environment.
Ability to demonstrate sound judgment and reasoning.
Ability to apply consultative skills to assess user needs and communicate technology systems and solutions.

Posting Salary:
$5,720.00 - $5,756.00 per month; Excellent Benefits

The University of San Diego offers a very competitive benefits package including; medical, dental, vision, a retirement contribution given to you by the University, and access to on-campus Fitness Centers. Please visit the benefits section of our website to view all of the perks and benefits that USD has to offer. USD: Human Resources: Benefits

The salary range provided in this posting reflects what we reasonably expect to pay for this position. Actual compensation offered or earned is dependent on experience, education and other factors including departmental budget.

Special Application Instructions:
Resume and Cover Letter Required

Click the 'Apply Now' button to complete our online application. In addition, please upload a cover letter and resume to your application profile for the hiring managers' review. If you have any questions or difficulties please contact the Employment Services Team at jobs@sandiego.edu.

Additional Details:
Hours: 37.5 hours per week

This is a fully remote position.

Closing date: April 15, 2025

Note: External job postings will be up for at least three days. After that time, applications will be reviewed by the hiring manager/committee throughout the posting period. A candidate may be selected at any time which could then close this posting on a date earlier than listed.

The University of San Diego is a smoking and tobacco-free campus. For more information, visit www.sandiego.edu/smokefree.

Advertised: April 01, 2025
Applications close: April 15, 2025

To apply, visit https://jobs.sandiego.edu/cw/en-us/job/496984/technology-and-applications-analyst